.Job DescriptionAs an Events Process and Operations Manager you will be part of a diverse team of professionals, reporting to Omnichannel Strategy - CRM & Events Associate Director, and be a key driver in meetings and events execution as part of our Customer Experience Omnichannel strategy.As a key role within the Omnichannel Excellence organization, this position shall ensure events processes are managed according to corporate policies and standards.Responsibilities:Meetings and Events management:* Event process definition, implementation and continuous improvement according to global policies; * Make sure process are adapted accordingly to global standards and updated accordingly whenever there is a change; * Responsible for meetings and events related processes, as they could be, C2C, FCPA etc.* Manage the documentation and archival of events related processes, materials and training documents.; * Lead the Customer Excellence Events operational team, assuring good quality on events execution and delivery as well as fulfilment of compliance standards.* Serve as the primary point of contact for all event-related inquiries, providing timely updates and addressing concerns from stakeholders.* Manage external providers relationship as travel agency, operational services and system providers. Monitor agreed key performance indicators to assure fulfilment with business needs. Managing the performance and accountability of suppliers through strong governance and collaboration with a clear set of metrics.* Systems/technology: This role has a strong digital, technology and data component.System:* Responsible to manage events management systems, being the most important Veeva CRM Events Module. Ensure all technical and process requirements are implemented in a timely manner and in accordance with established procedures and policies.* Accountable for other events related systems as EOS, C-Events, Empower BI etc. Know and be up to date in other events connected platforms as Concur, Gwet, Appian, etc.Technology:* Work in collaboration with Regional and Global Teams and Centres of Excellence to ensure alignment with local Strategy and implementation as required. Have a key role in strategic projects and system migrations.* Stay current on industry trends, emerging technologies, best practices, and regulatory requirements for event management.* Data quality and analytics; * Leading processes of continuous improvement with the objective to ensure data quality and completeness in events related systems according to compliance standards.; * Monitor, measure and assess events data to pursuit continue improvement in alignment with company strategy. Work to build and elaborate the needed monitoring assets.Customer excellence:* Build strong relationships with internal stakeholders to focus on the understanding of business priorities and objectives in alignment with L3 strategies
