Job Description As an Events Process and Operations Manager, you will be part of a diverse team of professionals, reporting to Omnichannel Strategy - CRM & Events Associate Director, and be a key driver in meetings and events execution as part of our Customer Experience Omnichannel strategy.
This position shall ensure events processes are managed according to corporate policies and standards.
Responsibilities: Meetings and Events management: Event process definition, implementation, and continuous improvement according to global policies;Ensure processes are adapted to global standards and updated whenever there is a change;Responsible for meetings and events related processes, such as C2C, FCPA, etc.;Manage the documentation and archival of events related processes, materials, and training documents;Lead the Customer Excellence Events operational team, assuring quality in events execution and delivery as well as compliance with standards;Serve as the primary point of contact for all event-related inquiries, providing timely updates and addressing stakeholder concerns;Manage relationships with external providers such as travel agencies and operational services, monitoring key performance indicators to meet business needs.This role has a strong digital, technology and data component.System: Manage events management systems, primarily Veeva CRM Events Module, ensuring all technical and process requirements are implemented timely and in accordance with established procedures;Accountable for other events-related systems such as EOS, C-Events, Empower BI, etc.;Technology: Collaborate with Regional and Global Teams to ensure alignment with local strategy and implementation;Stay current on industry trends, emerging technologies, best practices, and regulatory requirements for event management;Lead processes for continuous improvement to ensure data quality and completeness in events related systems;Monitor and assess events data to pursue continuous improvement in alignment with company strategy.Customer excellence: Build strong relationships with internal stakeholders to understand business priorities and objectives;Work cross-functionally with sales and marketing teams to drive positive outcomes supported by key metrics;Focus on process improvement to ensure simplification, customer excellence, and personalization;Collaborate with relevant groups to develop internal metrics to ensure Service Level Agreements are met.Compliance: Ensure events management and processes comply with industry regulations and corporate standards;Act as a key point of contact for compliance topics;Contribute to developing corrective actions resulting from quality control recommendations.Background & Experience: University degree from an accredited institution;Experience in events management in a pharmaceutical environment;Experience in team and people management;Skills & Abilities Required: Strategic thinking and strong analytical skills;Delivery and optimization;Decision-making;Customer focus;Ability to take responsibility and ownership of problems;People management and collaboration skills;Negotiation skills;Good communication skills;Ability to manage multiple priorities and plan effectively;Change management;Fluency in English and Spanish.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
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