Event Sales Executive

Company Description About working for Accor? We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality. We support you in growing and learning every day. We ensure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the world community, and dare to challenge the status quo! #BELIMITLESS

Job Description Maintain complete knowledge of the following (to include but not limited to):All hotel features / services, hours of operationHotel function space, entertainment options, menus and floral decoration optionsHotel safety guidelines and evacuation planScheduled daily group activitiesMaintain high level of knowledge of competitors' productAnswer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedureLiaise with banquet team to ensure correct set-up of function to meet clients' needsArrange site inspections for potential clientsPromote positive relations with guests and attend to all requests expediently and courteouslyAcknowledge and handle guests' complaints and comments tactfully and efficiently. Report incidents or other irregularities to managementReview in-house guest list and be familiar with guest names and room locationsFollow-up with in-house guest to ensure on-going service to the guestDevelop professional relationships with key players in the designated Market segment to build businessMaintain good relationships with counterparts at competing hotelsUp-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue Qualifications Degree or diploma in hotel management

Additional Information Minimum 2 years of relevant experience in a similar capacityGood reading, writing and oral proficiency in English language
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