Job Summary:
Job Title: Event Programming Team Lead - (Fluent Spanish & English)
Location: Barcelona, Spain (Hybrid Working)
Division: Ticketmaster International
Line Manager: Director Support & Operations, Spain.
Contract Terms: Permanent 40 hours per week.
THE TEAMThe Global Support & Operations Organization's mission is to build a global support & operations center of excellence where all processes, tools & best practices are applied across the globe to achieve the highest levels of employee, fan & client satisfaction.
The EMEA Support & Operations team oversees the full event life-cycle services (from build to play-off) provided to our clients (Promoters, Venues, Artists, Clubs, etc.)
in markets operating on the Microflex platform.
Our clients value high service levels, and we believe our people are the foundation to deliver great service.
We continuously invest in people development and promote collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction.
THE JOBAs an Event Programming Team Lead, you will support Ticketmaster clients in all their event programming needs.
You will manage the Event Programming team, providing effective leadership, direction, and motivation to meet event services standards and business-wide objectives.
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems and developing procedural best practices and standards.
The Event Programming team is responsible for building events, advanced configurations, amendments management, inventory changes, price changes/promotions, quality assurance, and other event updates based on client work requests.
WHAT YOU WILL BE DOINGTeam leading: Manage the Spain Event Programmers, promote a positive working environment, and ensure continuous training.Event Building: Creation and management of events and client contacts, manage client self-service initiatives, and ensure timely event builds.Analyzing and Reporting: Own the achievement of the team's KPIs and OKRs, manage Event Management quality metrics, and maintain departmental documentation.Troubleshooting and support: Coordinate with Client Support Team, anticipate problems, and serve as an escalation point for client issues.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Strong team management skills and experience.Experience in the ticketing or events industry preferred.High level of English.Computer literate with excellent data entry and proof-reading skills.Advanced Excel knowledge.Experience using CRMs or Customer Service Management Tools.Data-driven orientation and experience using CS KPIs.Quality Control experience is a plus.Flexible schedule availability including weekends, evenings, and holidays.YOU (BEHAVIOURAL SKILLS)Good organizational skills with attention to detail.Ability to handle multiple priorities.Excellent time management skills.Ability to communicate effectively with clients.Ability to build strong trust-based relationships.TICKETMASTER VALUESOur work is guided by our values: Reliability, Teamwork, Integrity, and Belonging.
EQUAL OPPORTUNITIESWe are committed to diversity and inclusion, encouraging applications from all individuals irrespective of their background.
CULTUREWe're fans who help fans everywhere get into the live events they love.
If you're passionate about live entertainment, we want to hear from you.
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