.General informationCity: BarcelonaCountry: SpainCreation Date: 31-Jul-2024Employment Type: PermanentEmployment Type: Full timeRef #: 1234571005Description & RequirementsJob Title: European Operations SpecialistDivision: OperationsLocation: UK or one of our European office locations (Netherlands, Germany, Italy, Spain, France)Type: PermanentPurpose of the Role: To provide onshore regional operational expertise, oversight and support to the onshore business teams and operations technicians.Key ResponsibilitiesActs as the liaison and point of elevation on all operational business aspects - between the Country Manager, Country Business Operations Manager, the Underwriting managers, the Credit Control Specialist, Operations Technicians and the European Operations Management.Helps improve customer satisfaction by monitoring and further implementing KPIs (onshore and offshore), together with the Control Office of Operations, LSM Europe.Helps implement and embed the European Operations model.Assists in identifying incountry administrative activities as new opportunities (in Operations, Underwriting, Credit Control) for transitions – to free up onshore capacity & improve effectiveness for underwriters.Have oversight and understanding of all inflight transitions across LSM Operations.Ensure all pilots and transitions meet minimum requirements (onshore and offshore).Assist in extraction, oversight and monitoring of unprocessed premium data from branch reports and submit to Finance and Operations on a monthly basis. Follow up with local underwriters as required to ensure timely handover of bound business.Act as local advocate and guide ensuring adherence to One EU processes and procedures. Elevating challenges, improvement opportunities and non-compliance to management as identified.Act as point of enquiry for new users on One EU processes and procedures.Monitors local access rights to the LSM policy admins and accounting systems (e.G. Genius and Rulebook) and the Workflow Management System (DOT).Investigate and respond positively when data quality issues are identified within the team's work, and take corrective actions in a timely manner.Responsible for understanding and knowledge of local ways of working and regulations, incl. tax and duties, and can translate into features for LSM Europe systems, e.G. the underwriting system and the workflow management system.Working with business processing analysts and local teams in order to have effective documentation and maintenance of all local training materials.Assist in regular operational audits and reviews.Management, oversight and coordination of all local policy templates and local issuance queries, working closely with regional teams/offshore centres and local operations technicians and EU Ops management.Good understanding of outwards reinsurance structures and needs, helping to train and communicate on annual changes.Can help play a role in operations projects
