European Ecommerce Customer Service Advisor

European Ecommerce Customer Service AdvisorWe believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family.
Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team.
Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team. Your primary role will be to deliver first-class Customer service to current, prospective and new Customers via all forms of online Customer engagement. You will enjoy working closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.
Key activities includeDeliver outstanding Customer service by answering Customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German, Italian, Spanish and French online channelsResolving Customer queries received through our European ebay, Amazon and ecommerce web shopResolving and processing of returns, exchanges, and discrepancies within a timely mannerCommunicate with couriers with outbound / lost / damaged in transit shipmentsCo-ordinate orders on internal/external systemsCo-ordinate with external ecommerce partnersSkills requiredBe fluent in either German, Italian, Spanish and FrenchComputer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essentialExcellent attention to detailAbility to prioritise, multitask and react quickly to urgent enquiriesAbility to communicate well with all internal departmentsProfessional email and telephone mannerConfidence to speak to a wide range of customersAn interest or knowledge of vehicle car parts is desiredTechnical experience with e-commerce platforms (desired but not essential)
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