DESCRIPTION OF THE TASKS The following tasks will be performed by external service provider:
• Definition of test plans and test cases on the ServiceNow platform.
• Construction of test scenarios and scripts.
• Execution of tests.
• Test coordination.
• Reporting of test results.
LEVEL OF EDUCATION As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, a minimum educational qualification for lot 1 is: Level of education corresponding to Level 6 of the European Qualification Framework which typically corresponds to a bachelor degree of 3 years.
KNOWLEDGE AND SKILLS The Following skills and knowledge are required for the performance of the above listed tasks:
• Excellent interpersonal and communication skills.
• Good redaction skills, experience in preparation of written reports.
• Capability of integration in an international/multi- cultural environment, rapid self-starting capability and experience in working in team.
• Ability to cope with fast changing technologies used in application developments.
• Ability to apply high quality standards.
• Analysis and problem-solving skills.
• Proven ability to write clear and structured technical documents.
• Ability to participate in technical meetings with good communication skills Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in a team.
• Ability to participate in multilingual meetings.
• Ability to work in multi-cultural environment, on multiple large projects.
• Excellent Team Player.
• Ability to understand, speak and write French and English (B2 level for both) is needed.
• High degree of confidentiality, discretion and integrity is required as the applications managed and maintained in DIGIT A3 contain personal and confidential data.
SPECIFIC EXPERTISE • Strong knowledge of various testing methodologies including functional testing, regression testing, integration testing, and user acceptance testing (UAT).
• Proficiency in designing and executing detailed test cases and test plans that cover both common and edge-case scenarios.
• Ability to analyze requirements and design specifications to create thorough test plans and cases.
• Strong attention to detail in order to catch issues and ensure that the application functions correctly across different scenarios and conditions.
• Excellent verbal and written communication skills to accurately report bugs, document test cases, and communicate testing outcomes to the development team and stakeholders.
• Skill in maintaining clear and concise documentation that tracks testing progress and outcomes.
• Ability to work effectively with cross-functional teams, including developers, project managers, and other stakeholders.
• Experience in working within an Agile development environment, participating in sprint planning, daily stand-ups, and review meetings.
• Comprehensive understanding of ServiceNow's architecture and core functionalities across various modules such as Human Resources Service Delivery (HRSD), IT Service Management (ITSM) and more.
• Familiarity with the user interface and navigation within ServiceNow, enabling the tester to efficiently test various scenarios as an end user would experience them.
• Proficiency in troubleshooting and isolating defects in a complex enterprise software environment like ServiceNow.
• Capability to simulate user problems and verify fixed bugs in a systematic and repeatable way.
• Familiarity with tools and techniques for managing test cases and defects, such as JIRA or SPM.
• Understanding of user experience principles to ensure that the application is not only functional but also user-friendly and aligned with best practices in UX design.
• Experience in the test data preparation.
• Willingness to keep up with ServiceNow's regular updates and new features.
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