Job Description
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Summary:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products.
Your typical day will involve:
- Troubleshooting and resolving hardware and software issues.
- Implementing technology at the operating system-level.
- Ensuring the smooth operation of server and network areas.
Roles & Responsibilities: Provide technical support and maintenance for production and development systems and software products.Troubleshoot and resolve hardware and software issues.Implement technology at the operating system-level across server areas.Ensure the smooth operation of configured services running on various platforms. Professional & Technical Skills: Required Skill:
- Proficiency in Infrastructure Monitoring.
- Additional Must To Have Skills: Proficiency in Japanese.
- Additional Good To Have Skills: Experience with Server Operating Systems x86.
- Strong understanding of hardware and software troubleshooting.
- Knowledge of operating system-level implementation.
- Familiarity with server areas.
- Ability to ensure the smooth operation of configured services.
Additional Information:
- The candidate should have 1 year of experience in Infrastructure Monitoring.
- The ideal candidate will possess a strong educational background in Information Technology Operations or a related field.
- Minimum 1 year(s) of experience is required.
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