The Department 180m+ passengers choose to fly with us this year and through our 'Always Getting Better' programme we are passionate about exceeding our customers' expectations. Whether it is via social media, on the phone or online, we are on hand to provide vital support to our customers when they need it most. The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the last 3 years.
The Role The Customer Service team are required to provide support and regular updates in relation to general queries and complaints. We are looking for candidates to support the administration of these requests and we are seeking to hire an enthusiastic EU261 Claims Administrator. In addition to supporting management, this person will have a Customer Service claims background and support the general management of claims for the Ryanair group of airlines.
What are we offering? This is a great opportunity to be part of a busy Customer Service team at Europe's number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of Customer Service experience in a multicultural environment. The position will be based at our Madrid city centre office.
Requirements Support the Customer Service management team in responding to EU261 claims in a timely manner.Gather information using different systems in the preparation of EU261 cases.Respond to written correspondence in line with the Customer Service Department's service levels and procedures.Understand and interpret claims and correspondence.Work to tight deadlines in a dynamic environment.Liaise with internal and external departments on a regular basis.Report and communicate to management solutions to any problems which arise.Provide regular support to our Customer Service team on EU261 and other consumer matters, keep records, databases, and systems up-to-date, and ensure the timely payment of claims.Occasional ad hoc duties will be required to support the team.Skills/Experience Required: Previous experience in a similar Customer Service/Claims Handler role would be an advantage.Fluency in English and another European language would be an advantage.Good knowledge of Microsoft Office suite.Excellent organisational, written, and verbal communication skills.Must have a flexible approach and ability to remain diplomatic and tactful whilst working under pressure.Energetic and enthusiastic individual looking to thrive and progress in an expanding company.Ability to work independently and as part of a team.Detail oriented; ability to complete a large volume of work quickly.Benefits Permanent contract.Hybrid model of work, possibility to work from home 2 days a week!Staff travel discounts from day one!Office in the beautiful City Centre.Amazing atmosphere, Game Room.Referral bonus system.
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