Experience the power of a game-changing career!
Want to be part of an innovative and growing team?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions in over 70 countries.
As a Customer Representative in Barcelona (On-Site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
What you will do in this role: Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.Take incoming calls from boutiques and shops and resolve demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Your qualifications: Proficient or bilingual in Dutch plus an advanced level of English.Good disposition to work in a customer service environment.Customer care skills – ability to listen to and understand the customers' needs.Can take ownership of, and progress calls to resolution or escalate calls to resolution.It would be a plus if you have: Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.What's in it for you: Full-time 39 hours/week contract: Temporary.Salary euros gross/year + up to euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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