Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Role purpose and key accountabilitiesProactively monitor, troubleshoot, diagnose and resolve faults across a pan European Ethernet and optical Infrastructure and a range of TX services according to product SLAs, up to 3rd Level Support.Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageousParticipate in a 24/7 shift patternHave full knowledge of customers bespoke networks and servicesProviding a professional interface to customers, acting as a Single Point of Contact for all their issues.Build and maintain working relationships with key interconnect partners and vendorsManage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance CentreMaintain a clear and accurate record of events throughout a fault duration utilising Colt's Remedy based Fault Management System and provide regular updates as and when requiredResolve or escalate faults as appropriate, according to product SLAsIdentify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks.Technical report generation for customer RFO/RCA requestsTechnically manage software upgrades in co-ordination with vendor and Colt teams involvedEssential requirementsDirect experience in Transmission Services and Technologies, including, but not limited to the following:Good understanding and proven troubleshooting experience in some of the following: MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC, SDH, PDHProven working experience with some of the following vendors and their associated transmission equipment and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, AccedianUnderstanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone NetworksExcellent knowledge of LAN (Ethernet) based productsExperience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.Experience in working with global providers, NOC and Field operators for technical issuesSkills/ QualificationsA logical approach to fault finding and troubleshootingAbility to control and co-ordinate complex technical situations in a calm and professional mannerExcellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single TechnologyCustomer focused and able to communicate effectively skills with all required parties including internal/external network partners and customersFluent in English + 2nd European Language is an advantageGood to have:Experience of diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network is desirableFormal IT qualification: CCNA, etc.Exposure to Juniper equipment and technologiesExperience with ITILUnderstanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone NetworksKnowledge of LAN (Ethernet) based productsExperience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, TracerouteExperience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.Experience in working with global providers, NOC and Field operators for technical issuesKnowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.What we offer:Colt is a growing business that is investing in its people.
We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
The company supports diversity and inclusion in the workplace and has signed Diversity Charter.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognises the importance of a work life balance.Some benefit examples are:Relaxed dress codeTwo days annually to spend on volunteering opportunities39 hours working week and additional days off as per Colt own collective bargaining agreementBenefit package that includes life insurance, private health insurance and pension plan.
In addition flexible benefits schemeLunch vouchers or childcare vouchersAccess to a virtual business school for on-going learningBusiness mentoringInternational environment with employees from more than 35 different nationalitiesWe strongly encourage candidates of all different backgrounds and identities to apply.
We are committed to making Colt an inclusive and supportive workplace