.This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.Division Specific InformationLooking for an engaging and dynamic role? In this role, you will embark on a journey that will ignite your passion for science.As a Technical Application Scientist (m/f/d)you will have the opportunity to engage with researchers and address captivating inquiries that will put your scientific expertise to the test. Collaborating closely with various departments and colleagues to devise innovative solutions to complex challenges. Continuous learning is a key aspect of this position. You will have the chance to share your knowledge and learn from expert professionals, keeping up-to-date with the latest advancements in products, solutions, and processes. This role is well suited to those who thrive on working with technical information and enjoy interacting with people. Joining Thermo Fisher Scientific means joining a company that is committed to your professional growth. We provide a supportive and inclusive work environment where you can thrive and build a successful career. Become part of our collaborative international team, where you will have the opportunity to make a meaningful impact.What will you do?Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via telephone, email or web form.Use available resources and collaborate with internal experts to effectively resolve technical issues and challenges.Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts.Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources.Deliver technical updates to colleagues and actively participate in department meetings.Participate in frequent training on products and continuing education on our new applications and technologies.Participate in additional special team or individual projects and take on additional tasks as opportunities arise.A minimum of travel may be required for the position.Education and competencies required:Master's degree in a life sciences or similar field or Bachelor's degree with 3+ years of laboratory experience and strong scientific/research background required.Prior experience in customer service or a customer facing role is a strong plus.Fluency in English and French for both written and verbal communication is a requirement.Customer focused approach
