Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (Divested Group). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
Main Responsibilities Support Managers with client engagement ensuring all information is accurate and provided on time.
Provide support and guidance for all implementations and go lives.
Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.
Responsible for the maintenance of the Client Solution workbook.
Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.
Ensure and Sign Off System Maintenance Testing.
Support the review of the Statement of Works before it is shared with the Client to ensure its fit for purpose.
Responsible for the optimization of HR administrative processes driving efficiency and automation.
Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.
Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.
Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.
Support Year End.
Ability to recognize and deal appropriately with sensitive and confidential information.
Proactively identify upsell opportunities.
Support Management with the resolution of client escalations, along with lessons learnt.
Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
Ensure Alight Security Standards are adhered to and followed.
Time Recording to be completed on time and accurately.
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