PuestoThe key focus of the role is to be the triage point between the Spanish key users and the Indian based support desk. They will need to manage the end to end process of the cycle of a service desk ticket (Azure DevOps).
It will provide direct technical support to the business for specific business activities such as:
- Evaluation on basic configuration changes due to BAU requirements changes
- Implementation of additional entities/items based on the current solution: definition of new machines, resources or warehouses/locations, importation of new/modification of massive master data, etc…
- Help to integrate F&O's standard modules/functionalities on BAU (quality, transport…)
Participate on internal management related with ESP D365 necessities:
- D365 version update implementations
- IT related business processes documentation
- European coordination and alignment
- CAB discussions and evaluation
The Role First point of contact for ADO tickets (for support and enhancements). Review, triage and direct.Manage tickets using ADO.Maintain status reports on tickets.Liaising with end users and support partner team on ticket closure.Ensure compliance with best practise and global design.Collating requirements for change requests.Hybrid role. Must be prepared to travel to site – Logrono/ESP.Treat all users with courtesy and professionalism.ITSM or equivalent experience.Excellent communication skills with the ability to engage with business stakeholders to understand and resolve business challengesAnalytical with the ability to lead requirements discussions, design and propose effective business solutions.Business Analysis or other Dynamics certification.Experienced in Microsoft Dynamics 365 F&O.Required – experience of production or supply chain processes
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