Director Business Transformation NextGen Department: ES International
Reporting to: Snr.
Director Business Transformation & Process Digitization
Overview: The Director Business Transformation NextGen will be a member of the ES International (ESI) Business Transformation and Process Digitisation Leadership team reporting directly to the Snr.
Director Business Transformation & Process Digitization.
As a Transformation leader, you will be responsible for managing the end-to-end transformation process, coordinating cross-functional teams, and ensuring creation and execution of the new service delivery model.
Your expertise in transformation, process mapping, workshops, change management, project management, and strategic planning in driving the transformation efforts and achieving business objectives will be key to success in this role.
Responsibilities:Creation & Alignment to NextGen Strategy: Develop and execute a comprehensive strategy for NextGen Service delivery operations from implementation until service.
Identify and understand different models and create opportunities for a new service model for the ever-growing needs of our changing customer needs in the payroll & HCM industry.
Collaborate with stakeholders to define key milestones, deliverables, and success criteria for the delivery of the model.Project Management: Define project scope, objectives, and timelines for the new service delivery model.
Monitor project progress, identify deviations, and implement corrective actions to keep the transformation efforts on track.Cross-Functional Collaboration: Work closely with product development, marketing, sales, operations, and other relevant teams to coordinate efforts and ensure alignment on goals.Change Management: Develop change management plans to support the successful adoption of new processes and models.
Implement communication plans and training programs to ensure employees are well-informed.Performance Measurement and Evaluation: Establish key performance indicators (KPIs) to measure the success of the new service model.
Monitor and analyze data to evaluate transformation initiatives and prepare reports for senior management.Lead any assigned projects or initiatives as agreed with Snr.
Director Business Transformation & Process Digitization.
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