Escalations Supervisor For Noc

Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 2-3 years of experience in a technical support or network operations role, with a strong understanding of network infrastructure and troubleshooting methodologies. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Demonstrated leadership abilities, with experience in managing escalations and driving resolution in a fast-paced environment. Strong analytical skills, with the ability to analyze complex data sets and derive actionable insights. Knowledge of SNMP, application logs, and Syslog analysis techniques preferred. Familiarity with network equipment and technologies, including routers, switches, and firewalls. Proactive mindset with a commitment to continuous learning and professional development. Tier-4 Support Experience OR Extensive Tier-3 Support. Ability to configure and resolve issues without escalating. CISCO experience or CISCO Meraki experience. CCNA and CCNP certification. Job Type: Full-time Pay: Php75,000.00 per month Schedule: 8 hour shift Night shift #J-18808-Ljbffr