ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.JOB DESCRIPTION SUMMARYWe are looking for someone to make our guests' stay unforgettable by providing an exceptional experience and ensuring that service levels exceed their expectations. The selected individual will be part of the Reception team and will carry out administrative and customer service tasks for our guests, aiming to achieve occupancy and loyalty objectives.JOB DESCRIPTIONResponsibilities of the role:Support the creation of a memorable experience for our residents, exceeding their expectations.Provide all aspects of customer service, including comprehensive service that anticipates and surpasses our guests' expectations.Deliver proactive reception and customer service for all guests, ensuring that all inquiries are addressed promptly.Answer calls and complete associated tasks or assign them to the appropriate teams for resolution.Assist with scheduled apartment visits.Help with the preparations for the serviced apartments, including check-in and check-out processes for residents.Support the management of resident activities within the residence.Regularly complete Safety and Hygiene activities aligned with company policies and procedures.Complete other assigned tasks as necessary.Organizational Responsibilities:Follow policies and procedures ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility and report any non-compliance or process failures to the appropriate individuals.Demonstrate appropriate safety behaviors in accordance with company policies, processes, and standards, reporting any issues with mechanical or electronic equipment, any injuries or accidents involving employees, visitors, or residents, and any other safety concerns to the appropriate individuals immediately.Identify areas for improvement and offer suggestions to enhance efficiency and productivity.Stay updated on current changes in technology, processes, and standards within the industry and areas of responsibility by participating in internal or external training activities and apply knowledge to areas of responsibility.
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