WorldITFinder, a leader in IT segment selection, recruitment, and headhunting, is looking on behalf of its primary client to fill the following position: Field IT Specialist . Are you an IT Specialist eager to play a key role improving our overall offer for our customers?
As one of our Field IT specialists, you will be building the foundations of a healthy and robust IT infrastructure in our customers' laboratories by installing our hardware materials, updating our installed base to the latest OS and software versions, and contributing to establishing a customer's high level of satisfaction.
THESE ARE THE ELEMENTS OF THE JOB Integrate our solutions with customer IT infrastructure: Audit existing customer IT infrastructure, including networking and security requirements. Consult with customers and our sales organization on the solution design. Install and configure our solution software on physical or virtual infrastructure. Connect our instruments and software with each other and with the customer Laboratory Information Systems. Validate and qualify the data flow between all components. Document the architecture and report on the installation project.
Support the customer post-deployment: Install our remote service solution. Diagnose and repair systems remotely or on-site. Act as customer focal point for IT & integration problem resolution. Maintain close contact with our Level 2 service organization to escalate important issues and for continuous learning and improvement. Roll-out upgrades in coordination with our customers.
WHO YOU ARE IT Bachelor or Master in Information Systems, Computer Science, or related technical field. A minimum of 2 years of working experience in Information Technology is a must, as well as background in IT technologies and concepts including network, databases, middleware, interfaces, and applications. You master network basics and platform configuration (IP/Subnet mask/Gateway/routing/Firewall/VLAN) and have experience in Windows OS installation and maintenance and in Virtual Machines. Experience in the IVD Space and knowledge of Salesforce and SAP are a plus. You want the best for the customer, using your ability to analyze, recommend, and challenge proposals to create the most effective solutions. In your daily work, you need to be able to deliver clear messages, to organize yourself, and to multi-task. You are happy in a moving and challenging environment with an individual travel time of up to 60% of your time. You need to be fluent in English (oral and written); with your customers in Germany, you are able to exchange in German. bioMérieux system knowledge would be highly appreciated.
WHY YOU SHOULD JOIN US We are an international company with a corporate culture that puts people first. We are continuously working on our long-term vision in serving public health. We offer exciting experiences in a company that brings together talents from different backgrounds and creates an environment to grow personally every day. This was also recently rewarded with the TOP EMPLOYER certificate.
These are the benefits we offer you: strong attention to your development, including in-house training, flexible working time models tailored to your individual needs, mobile working, partial pension scheme, attractive social benefits package, state-of-the-art work environment, and digital equipment.
We look forward to receiving your application!
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