Enterprise Customer Success Manager

Detalles de la oferta

What will I be doing: Darktrace is currently expanding its Enterprise Customer Success team, providing the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.
In the Customer Success role, you will be managing accounts across our Italian customer base.
You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
You should have a passion for learning about cyber security and AI while always wanting to deliver the best service to our customers.
Working as part of a close-knit and supportive team, you will manage a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.
The Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes.
You will present and demonstrate Darktrace cyber threat defense solutions to CISOs and security experts.
The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs.
Moreover, they will ensure customer success and facilitate subscription renewals.
The customer success team is responsible for monitoring customer engagement to assess risk and improve account health.
They collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.
Full and ongoing training will be provided as you further develop your relationship-building skills, working to meet client needs and further business opportunities.
This role is hybrid based out of our Madrid office, attending a minimum of 3 days a week.
You may also need to travel nationally and regionally to visit clients.
What experience do I need: It is likely that you'll be personable with a friendly and warm approach, naturally building long-lasting relationships with a wide range of stakeholders while working well in a team.
You'll be keen to use your relationship management and communication skills to achieve goals, and you'll be excited about working to achieve targets.
You'll be comfortable working across a wide client portfolio, demonstrating a process-oriented approach and the ability to juggle competing demands.
We don't require any previous cyber security or sales experience, but you'll be able to quickly understand technical information, processing large amounts of information and training swiftly.
You'll be fluent in Spanish, Portuguese, and English.You'll have experience in a customer-facing role, which could be as an Account Executive, Customer Success Manager, or Business Development Executive.You'll be comfortable working in a target-driven environment.Please submit your CV in English.
Benefits we offer: Four weeks holiday + all public holidays.Additional day off for your birthday.Accident, death & disability insurance.Meal vouchers.Employee Assistance Program.#LI-Hybrid


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Salario Nominal: A convenir

Fuente: Jobleads

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