The ChallengeWe are seeking a seasoned professional with minimum 5+ years of customer-facing experience in managing accounts, Renewals Management and/or sales in the software industry.
Your ability to elevate value selling and renewals management experience by operating seamlessly, building relationships and driving revenue growth will be critical for success.
As a go-getter, you enjoy solving complex problems and thrive on collaborating across multiple teams to ensure the success of our customers.
You also understand how to drive revenue growth as a consultative value seller. Your MissionStrong command of a portfolio of customers and cultivate relationships with a focus on customer retention, revenue growth; ensure a consultative approach aligned with client needsSeamless collaboration with customer success, sales, and partners to identify and mitigate roadblocks, ensuring successful and on time execution of deals and contract renewalsNavigating contract complexities with precision, addressing compliance issues for a seamless renewal rhythm while collaborating internally with stakeholders such as our legal team, Sales Ops, and othersIdentifying expansion opportunities for increased software platform utilization, ensuring clients find value in every interactionManaging customer sales (upsells and Cross-sell) within your portfolio of businessCollecting and analyzing customer feedback, contributing to the growth and automation of the auto-renewal and standard renewal processesListening to, and fully diagnosing, the client's needs to propose solutions tailored to their requirements based on your knowledge of our productManaging portfolio through churn forecasting and execute reporting activity on a weekly basis with maximum accuracyWorking effectively in a cross-functional manner with Business Development, Partner Channel, and Solutions Engineering to successfully land new logos and effectively close net new dealsUtilizing knowledge of the business and market trends to incorporate strategic elements into both sales and renewal cycles, aligning with dynamic client needsClosely collaboration with Account Executives to identify and create opportunities on larger expansion and cross-sell revenue leadsDetailed understanding of key competitors and their strategies to clearly differentiate OneTrust's solutions in the marketplaceYou AreFluent in German5+ years of customer-facing sales and/or Account Management and/or renewals management experiencePassionate for understanding technology and customer success stories with deep knowledge of what characterizes consultative sellingProcess excellence within sales and renewals cycle with the ability to complete accurate forecasting and reportingStrong verbal and written communication skillsExcellent interpersonal skills with the ability to collaborate across teamsStrategic mindset with the ability to be proactive and solution-orientedFamiliarity with Salesforce or similar CRM solutions, particularly in creating quotes in CPQ and leveraging forecast methodologies.Comfortable in a fast-paced & high-volume environment
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