Job Description
About Enterprise Capabilities Enterprise Capabilities (EC) is a service-led organization within AECOM enabling access to a global talent pool. With offices in India, S. Africa, China, Spain, Poland, Romania and the Philippines, our teams of technical professionals provide around the clock project support helping AECOM teams around the world to deliver faster, smarter and better. EC supports AECOM's ability to work as one global team by standardizing design processes, deploying collaboration technologies, and utilizing a connected network of technical expertise. By joining EC, you have the unique opportunity to work on AECOM's monumental projects located around the world, contributing to our mission of delivering a better world. Here, you will have freedom to grow in a world of opportunity.
We are seeking a Delivery Planning Manager to join our Delivery Planning and Risk Management Team. This role requires the ability to navigate organizational dynamics and leverage strong communication skills. The role is responsible for identifying and assigning technical resources and delivery models to our projects, with a special focus on Micro-Teams. AECOM's Global Enterprise Capabilities team offers various delivery models to support our regional project teams. Micro-Teams are one of our models, consisting of small groups that support regional colleagues with the long-term delivery of multiple projects.
Key Responsibilities: Assessing Project Requirements: Evaluate and monitor regional project requirements, resourcing needs, and existing resource availability.
Collaborative Decision-Making: Work with Engagement Partners to determine when a Micro-Team or other delivery model is best suited to support a project.
Team Construction and Communication: Collaborate with EC General Managers to efficiently assemble Micro-Teams, especially for projects requiring resources from multiple locations or disciplines. Onboard regional teams taking on Micro-Team assignments, outlining processes and establishing expectations.
Onboarding: Support the onboarding of EC team members, developing the relationships necessary to support them through any delivery challenges.
Performance Monitoring: Design and manage processes to effectively monitor performance of Micro-Teams, focusing on utilization, collaboration, and effectiveness, and step in as an intermediary with regional department managers and/or EC department managers as needed to maintain productivity and effectiveness.
Reporting: Maintain and communicate data regarding secondments and members of each Micro-Team, including core members that will not be reassigned without formal (documented) discussion with regional partners.
Driving Customer Success: Through surveys and other methods of inquiry, ensure both the Micro-Team members or Secondees and the partnered regional teams are satisfied with the ongoing arrangements and step in to mitigate if issues arise.
Additional Duties: Perform other responsibilities as required with limited supervision.
Qualifications
We are looking for candidates who possess the following: Education: Bachelor's degree in engineering, architecture, construction, or a related technical field.
Experience: Minimum of 6 years of relevant experience in the engineering or construction industry.
Technical Skills: Advanced proficiency in MS Office tools.
Language Skills: Fluency in English, both oral and written.
Attributes: Communication and Navigating Organizational Dynamics: Strong ability to effectively communicate and collaborate with a diverse audience, including the ability to engage with executives. The role requires leadership gravitas and comfort leading discussions with stakeholders that maintain strong and varying points of view and priorities.
Planning and Organizing: Skill in defining objectives and setting team targets in line with service delivery agreements, key performance indicators, and policies.
Attention to Detail: Demonstrated thoroughness and meticulousness in documentation.
Customer Service: Ability to maintain strong relationships and suggest improvements to enhance support and experience.
Strong preference for candidates with Enterprise Capabilities experience.
Additional Information
About AECOM AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together – your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
All your information will be kept confidential according to EEO guidelines.