About the Role: The Enterprise Account Manager role is an outstanding opportunity to contribute to the growth of Uber business across Spain!
The Enterprise team focuses on signing and managing all major brands which are vital to our overall performance.
In this role, you will help acquire new brands, build best-in-class operations, sales processes, design standard operating procedures, and support cross-functional projects.
In doing so, you'll make a direct impact by turning Uber into the most trusted, go-to service for as many merchants as possible.
What You'll Do:
Account Management: You will build long-term relationships with our key accounts and be the main point of contact for HQ, focusing on improving their financials, marketing efforts, engagement and satisfaction.
You'll be a key influence in their delivery business.Growth: Develop plans in conjunction with your assigned accounts to expand their business through adding locations (i.e.
locations deployment, expansion support), or growing same-location sales (e.g.
effective marketing, menu optimisation).Analysis: Quantify everything you do!
Utilise an analytical approach to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.Seek to achieve operational efficiencies by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes.Get your hands dirty - help shape the way we interact with retail partners from the ground up.Be proactive.
This role will require fast thinking on your feet and moving swiftly through fire drill situations.Basic Qualifications:
Between 1-3 years of professional experience in Account Management or Relationship Management, specifically with enterprise/strategic partners.Achieving business targets and over-delivering vs plan.Professional proficiency in English and Spanish.Bachelor or Master degree in Business Analytics, Engineering, Mathematics, Marketing, Finance, Econometrics, or equivalent.Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it.Capable to run analysis and understand data and transform it into relevant insights.Commercial acumen: Understanding of how businesses and organizations work and how to navigate a partner's business.Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.Effective at operating under pressure and meeting tight timeframes.Preferred Qualifications:
Experience in developing and optimizing processes.Ability to take big picture ideas and projects and break them into actionable steps with ambitious targets for completion.Being a project manager who can build meticulously detailed execution plans for large-scale projects (e.g.
launching new products, onboarding major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way.Data-driven, decision-making mentality and sound business judgment through strong analytical thinking.Highly autonomous - able to work with limited oversight.
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