Role
Reporting to the Enterprise Manager DACH, in this role you will be actively contributing to our continued customer satisfaction and working to increase growth and margin within existing accounts.
As a key member of our team, you will manage a portfolio of high-value accounts with a relentless drive to guide them through a dynamic and rapidly evolving business landscape. Your innate curiosity for business travel will expand your expertise while your readiness to tackle challenges head-on will demonstrate your commitment to excellence. This role demands a proactive approach, a deep-seated hunger for growth, and the willingness to consistently deliver exceptional results in a hyper-growth environment.
What will you be doing?
- Own a portfolio of Tier 1 Customers and develop a high level of customer engagement with your contact and critical decision makers within your accounts;
- Gain a deep understanding of your customers' business and be able to leverage this information to ensure that the customer maximizes their usage of TravelPerk;
- Identify growth opportunities and develop your portfolio by adding new business opportunities;
- Leverage data analytics to provide clients with regular business reviews, reports, and presentations to senior stakeholders;
- Be an expert on the portfolio of TravelPerk products to meet & exceed quarterly targets of Up & Cross-selling;
- Develop strong relationships with your clients that will shape their business travel programmes;
- Identify common problems within each account and develop strategies to solve issues on time whilst creating methods to ensure long-term solutions;
- Act as a key contact between the internal TravelPerk teams and the Account Management Team to ensure product integrations during rollouts are as smooth as possible.
What do you need to succeed?
- Excellent written and spoken level of German & English; Outstanding presentation & communication skills and the ability to build deep relationships;
- Excellent prioritization and time management skills; Result-oriented mindset while keeping customer satisfaction as your top priority;
- Excellent ability to analyze and translate data for your customers; Empathy: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology;
- Honesty, openness, and trustworthiness; Focused and determined. You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas floating around;
- Seek feedback early and often and are open to both give and take constructive and direct criticism.
Our Benefits
- A competitive compensation package including equity in TravelPerk; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on your location;
- Flexible compensation plan; Unforgettable TravelPerk events; A mental health support tool for your wellbeing; Exponential growth & personal development opportunities.
English is the official language at the office.
#J-18808-Ljbffr
