English (Us) Customer Care & Fashion Advisor (F/M/D)–Late Shift - Barcelona (Wod184)

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) to be based in our Barcelona office.WHAT YOU WILL DOYou will be part of a team dedicated to supporting our customers in the fast-growing US Market.Advisory and support services for our international premium clients concerning the order processAnswering customer requests (phone calls and e-mails)Providing the best in class customer service based on a fine understanding of the nature of e-commerce businessContinuous improvement of internal processesCoordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issuesThe training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET.WHO YOU AREHave excellent verbal and written knowledge of US English at native level; additional languages are a plusHave a first experience in the customer care or any other service oriented industryConscientiousness when dealing with customer-dataFlexibility and ability to work under pressure, capacity for teamworkProactive, good organizational skills and time managementWorking computer skills required (MS-Office)Experience with ticketing systems preferredWHAT WE OFFERUp to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)Mobile office / Mobile office abroad (Job and position permitting)Language & e-learning coursesStaff discountFlexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)Discounted membership for selected sports platforms & gymsPrivate health insuranceIndividual support on mental health & well-beingWHO WE AREMytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.Información adicional: Tipo de contrato: A tiempo completo
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