Engineering Operations Technician en presencial.
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words we re the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and we re looking for talented people who want to help.
You ll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Assist in the operation and maintenance of all electrical mechanical and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999 uptime.
Assist in maintenance and monitoring of all Data Center systems to include incidents/events problems changes monitoring problem escalation/notification/resolution and all other aspects of Data Center support.
Monitor and troubleshoot all mechanical electrical HVAC systems voice/data chiller systems and generators.
Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.
Provide assistance to contractor or data center engineer to deploy new equipment such as building racks cabling and other tasks as necessary
Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems
In addition to acting as a Facilities First Responder to critical events this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to Operate with minimal supervision.
The Engineering Operations Technician should be able to demonstrate
An ability to solve problems through root-cause elimination stepping back to understand the broader context.
An aptitude for trouble-shooting and problem-solving complex issue
Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
Prioritize appropriately in a complex fast-paced environment.
Willingness to take ownership for technical issues brought by the customer base.
Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.
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