AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities You will interact with stakeholders in Spain and across EMEA, so both Spanish and English language proficiency is essential. Ability to work flexible shift hours, including evenings, weekends, and holidays as needed. Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution, and all other aspects of Data Center support. Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems, and generators. Provide assistance to contractor or data center engineers to ensure the proper operation and maintenance of all facility equipment. Provide assistance to contractor or data center engineer to deploy new equipment, such as building racks, cabling, and other tasks as necessary. Perform site walkthroughs to verify the proper operation of Facility Equipment and Monitoring Systems. Be capable of actively engaging and working collaboratively with other support teams to drive the resolution of problems encountered. In addition to acting as a Facilities First Responder to critical events, this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to operate with minimal supervision. A day in the life The successful candidate should be able to demonstrate: Ability to solve problems through root-cause elimination, stepping back to understand the broader context. Aptitude for troubleshooting and problem-solving complex issues. Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response. Ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system. Demonstrate good judgment and instincts in decision-making. Prioritize appropriately in a complex, fast-paced environment. Willingness to take ownership of technical issues brought by the customer base. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We are open to hiring candidates to work out of one of the following locations: Zaragoza, ESP BASIC QUALIFICATIONS Engineering degree or Electro-Mechanical Certificate of Higher Education (Ciclo Formativo de Grado Superior). Know and apply safe electrical practice according to guidelines set by relevant electrical safety supervisory bodies. Working knowledge of generic mechanical-room infrastructure such as chillers, Cooler Units, and fan controls. PREFERRED QUALIFICATIONS Familiar with the use of SCADAs, BMS, Power Management Systems. Working knowledge of backup generator systems. #J-18808-Ljbffr
