AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Position Overview We are currently seeking a Data Center Operations Technician to serve as a technical resource within our mission-critical Data Center. The position will help ensure overall availability and reliability to meet or exceed defined service levels of Data Center Engineering Operations. Due to the success of Amazon's operations and rapid expansion of Data Centers, we are recruiting suitable candidates to operate/maintain these facilities in Spain. The successful candidates will be expected to have a positive involvement in both the maintenance of facilities and the improvement of efficiencies to help offer Amazon's customers better value.
Tasks: Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution, and all other aspects of Data Center support. Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems, and generators. Provide assistance to contractors or data center engineers to ensure proper operation and maintenance of all facility equipment. Provide assistance to contractors or data center engineers to deploy new equipment, such as building racks, cabling, and other tasks as necessary. Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems. In addition to acting as a Facilities First Responder to critical events, this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to operate with minimal supervision.
Competencies: The successful candidate should be able to demonstrate the following competencies/behaviors:
An ability to solve problems through root-cause elimination, stepping back to understand the broader context. An aptitude for troubleshooting and problem-solving complex issues. Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response. An ability to follow procedures, system documentation, and track issues through appropriate entries into a Trouble Ticket system. Demonstrate good judgment and instincts in decision making. Prioritize appropriately in a complex, fast-paced environment. Willingness to take ownership for technical issues brought by the customer base. Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered. BASIC QUALIFICATIONS High school or equivalent diploma. PREFERRED QUALIFICATIONS Experience in data center engineering.
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