Engineering Operations Technician, Data Center Engineering OperationsDESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.We are currently seeking a Data Center Operations Technician to serve as a technical resource within our mission critical Data Center. The position will help ensure overall availability and reliability to meet or exceed defined service levels of Data Center Engineering Operations. Due to the success of the Amazon's operations and rapid expansion of Data Centres, we are recruiting suitable candidates to operate/maintain these facilities in Spain.You will be expected to have a positive involvement in both the maintenance of facilities and the improvement of efficiencies to help offer AWS' customers better value.Key job responsibilitiesAssist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators.Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.Provide assistance to contractor or data center engineer to deploy new equipment, such as building racks, cabling, and other tasks as necessary.Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems.In addition to acting as a Facilities First Responder to critical events, this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to operate with minimal supervision.The Engineering Operations Technician should be able to demonstrate:An ability to solve problems through root-cause elimination, stepping back to understand the broader context.An aptitude for troubleshooting and problem-solving complex issues.Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.An ability to follow procedures, system documentation and track issues through appropriate entries into a Trouble Ticket system.Prioritize appropriately in a complex, fast-paced environment.Willingness to take ownership for technical issues brought by the customer base.Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.BASIC QUALIFICATIONSKnowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls.High school or equivalent diploma.Knowledge of key electrical competencies and theory.Good command of English.PREFERRED QUALIFICATIONSBachelor's degree in engineering, project management, construction management or similar technical focus.
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