David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Engagement Manager for their Malaga office. Position: Engagement Manager Location: Malaga, Spain Employment type: Full-time Remuneration: Base salary + bonus DUTIES AND RESPONSIBILITIES: Provide dedicated support to a select group of partners who are developing, publishing, and expanding applications on cloud platforms as part of a strategic success program Serve as the primary point of contact, delivering a positive first impression and establishing a foundation for a lasting partner relationship Define a clear call purpose and conversation approach, ensuring consistent and repeatable execution Focus on specific products and offerings tailored to the target audience Implement a structured multi-channel outreach strategy, utilising calls, emails, and social media Prioritise customer satisfaction and strive to deliver an exceptional engagement experience for customers and prospects. Position competitive solutions and offerings in alignment with customer needs and experiences Gather and relay customer feedback, to inform future business decisions REQUIREMENTS: Native/Fluent in Dutch, both written and verbal, with strong proficiency in English Have 1-2 years of experience in sales, with a proven track record of success and/or experience in account or customer management Proficient in using office productivity tools and Customer Relationship Management (CRM) systems Experience working with or selling cloud-based solutions or similar technologies Hold relevant certifications in cloud platforms or related technologies BENEFITS: Excellent remuneration package based on experience, skills and performance Indefinido contract Work schedule from Monday to Friday, 9AM-6PM A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal cards Performance bonus