Engagement Delivery Lead

ENGAGEMENT DELIVERY LEADLocation: SpainAs Engagement Delivery Lead you will participate in Level 2 & 3 support activities, IAM platform operations, Application/system onboarding into IAM/PAM solution, and Engineering work.What will make you successful in this position?Extensive experience on IAM support / operations / engineering managed services engagement deliveryStrong knowledge of the following technology stack: SailPoint IdentityNow, CyberArk, Ping, Entra ID, AD, AWS IAM and PKI (Microsoft, Digicert & Entrust)Strong knowledge of IAM processes and controls.Good experience in providing advisory services to client on IAM/PAM.Strong ability to build trust relationship with customerStrong capacity to manage customer expectationsStrong collaboration mindsetStrong written and verbal communication skills (Spanish & English).Strong desire to deliver high quality solutions and continuously improve quality of services.Nice to have: Agile methodologyNice to have: DevOpsWhat will be your mission?Be the point of contact for the client with regards to engagementProvide reporting on project executionManage risks and associated mitigation planMonitor and report on SLA adherence, define and track improvement action planEnsure the team has the right skills to deliver the services, handle staffingConduct capacity planning exercise and manage demandDrive continuous improvement (efficiency, productivity and ticket reduction)Support the team to overcome issuesProvide advisory on IAM to the client (organization, processes and tools)Apply for this position if you want to remain a successful professional surrounded by a healthy and trendy environment.#J-18808-Ljbffr