.Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.
We believe in a world where collaborative economy is mainstream.
This is what drives us.
Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.
Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace's convenience & reach.
Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.
Backed by top investors such as Accel, Insight Partners & Naver Corp, we bring our total valuation to 806 million EUR and are embarking on our international journey with the aim to become the world's best unique goods trading platform.
The Challenge As an Enforcement Specialist, your mission will be to enhance the safety and reliability of Wallapop as a trusted platform.
As an integral member of the Trust and Safety team, you will play a pivotal role in upholding the platform's integrity by safeguarding transactions and ensuring the quality of users and the entire catalog.
You will enforce compliance with policies and quality standards, fostering trust and confidence within our community.
What You Will Do Quality Standard Enforcement: Ensure sellers and their products meet established quality standards to enhance customer satisfaction and trust.
Catalog Moderation: Oversee the international product catalog to ensure consistency, accuracy, and compliance with safety policies.
Features and Tools Enhancement: Identify and propose opportunities for enhancing operational tools and safety features to improve internal processes that support customer experience.
Data Analysis: Analyze trends and patterns to inform decision-making and identify areas for strategic improvement.
Quality Reports: Prepare quality reports and improvement plans to ensure the accurate and timely enforcement of users, items, and transactions.
Collaboration: Work with cross-functional internal teams to define and refine policies that support quality standards and operational efficiency.
In the external site, develop and maintain strong relationships with vendors ensuring compliance with quality standards and fostering collaborative improvements.
Transaction Monitoring and Customer Support: Proactively monitor transactions to prevent losses and fraud, while facilitating timely customer compensation and appeal processes to maintain high service levels.
What We're Looking For Data driven, making assessments and solving problems using data.
Strong practical experience with Excel and SQL.
Bachelor's degree in Engineering or a similar discipline within the technology domain.
Fluent in both English and Spanish