.About us Meet Powin At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power.With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions.As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.It's your chance to be part of something great Create a World You're Proud of We envision a future powered by clean, carbon-free, renewable energy.Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions.We are looking for visionaries like you who aspire to more than just a job—those driven by a desire to make a real impact and who want to add their voice and ideas to the conversation.We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow.Our mission transcends batteries.Join us in creating a cleaner tomorrow, today.Summary: The Energy Storage Operations Specialist (i.E.ROC Technical Specialist – Tier II) is responsible for monitoring, maintaining, troubleshooting, and ensuring the efficient operation of Powin's Battery Energy Storage System (BESS) facilities while also handling customer support, reporting, emergency management, and capacity testing.Job Details: Respond to technical and operational support tickets via phone, email, or through the ticketing system per standard operating procedures.Manage and maintain ticketing for Zendesk and Zuper platforms to ensure accurate processing and escalation of critical items.Remotely monitor BESS facilities, troubleshoot, intervene with alarms, warnings, and faults detected in real-time, and take corrective actions to resolve faults found.Support and fill in for ROC Technical Specialist I roles and responsibilities as needed.Maintain logs of field issues found, operation and maintenance performed, outages, changes in operating status, and any other significant events.Act as the point of contact for customer technical and operational support through the service hotline, email, and ticketing system.Escalate as needed to Senior Systems Operations Engineer.Attend internal meetings and external meetings upon request from the LTSA or PM.Review BESS performance, generate field issue worklists or Work Orders for Preventive and Corrective Maintenance, and utilize battery diagnostics to address critical issues.Initiate and support site inspections and maintenance, cooperate with stakeholders such as Engineering, FS, LTSA PMs, ASP coordinators, and provide excellent customer service.Trigger emergency management