Job DescriptionThe OpportunityWe are seeking a passionate Experience Specialist to join our team.
As an Experience Specialist, you will play a pivotal role in shaping and fostering a positive and inclusive organizational culture.
You will collaborate across departments to develop initiatives that promote diversity, equity, inclusion, and employee well-being.
The ideal candidate will have an understanding of cultural dynamics within organizations and a proven interest in implementing effective cultural initiatives.Key Responsibilities:Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues.Manage Flywire vendor relationships (Food, Catering, Swag, Maintenance and others).Support ensuring that the office space — with all its facilities — meets the employees' needs.Manage and update data in company databases or CRM systems while ensuring accuracy and resolving discrepancies.Support in creating compelling experiences for all FlyMates to increase engagement and participation.Execute assessment plans to gauge progress toward cultural goals and the impact of past and current cultural interventions.Support in designing and implementing Experience Frameworks.Propose, plan, and manage events (corporate and social) and other initiatives to keep our FlyMates connected and engaged in a hybrid work environment.Collaborate with People Team and leadership to integrate cultural initiatives into the company's overall strategy and operations.Develop communication materials to promote employee engagement programs and initiatives.Support establishing key performance indicators (KPIs) to measure the effectiveness of employee engagement programs.
Track and analyze relevant metrics to assess program impact and make data-driven recommendations for improvement.Organize and promote events that celebrate diversity and foster a sense of community.Monitor cultural trends and best practices to continuously improve cultural initiatives.Recommend programs and strategies to deploy community-based cultural initiatives.Act as a liaison between employees and management to address cultural concerns and suggestions.Champion a culture of respect, transparency, and collaboration across the organization.Serve as the voice of the staff when major workplace investments are being considered.Working Location: On-site in our office in the city centre of Valencia.Working Hours: 20h/week.
Flexible schedule.QualificationsHere's What We're Looking For:Bachelor's degree in Organizational Psychology, Human Resources, Sociology, or a related field.
Master's degree preferred but not required.1-2 years of experience as a Culture Specialist, Diversity and Inclusion Specialist, or similar role within HR.Attention to Detail Data Management: Strong skills in managing and updating data in company database systems and resolving issues in a timely manner.Understanding of organizational culture dynamics and best practices.Knowledge of diversity, equity, and inclusion principles and their application in the workplace.Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.Ability to work independently and collaboratively in a fast-paced environment.Passionate about promoting a positive work environment and employee well-being.Proficiency in English and Spanish is required.
Knowledge of additional languages is a plus.Additional InformationWhat We Offer:Competitive compensation, including Restricted Stock Units.Employee Stock Purchase Plan (ESPP).Flying Start - Our immersive Global Induction Program (Meet our Execs Global Teams).Work with brilliant people that will keep you on your toes.Dynamic Global Team (we have been collaborating virtually for years!
).Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates.Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!Great Talent Development Programs (Managers Taking Flight – for new or aspiring managers!
).Submit today and get started!
We are excited to get to know you!
Throughout our process, you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment.
Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.Flywire is an equal opportunity employer.
With over 40 nationalities across 14 different offices, diversity, gender equality, and inclusion are at the core of our people agenda.
We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
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