.Agilent encourages and supports discoveries that advance the quality of life. We enable customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Want more info on Agilent? We are currently looking for a Scheduling Supervisor - Benelux/Nordics to join our team in our Barcelona office. As a Scheduling Supervisor you will foster a high-performance multi-cultural, multi-national and multi-linguistic scheduling team. While focusing on operational excellence and process execution,you will play a pivotal role in delivering an unparalleled customer experience leading a large best-in-class scheduling team. The scope of this role includes the ability to successfully execute upon the strategy in a systematic and consistent manner to achieve the desired results. The Scheduling Supervisor must have strong organizational and operational leadership capabilities coupled with industry knowledge, creativity, strong communication skills, and customer-centric focus.Key Responsibilities Effective management of scheduling success coordinators, accountable for repair scheduling and planner optimization.Conduct effective resource management to improve productivity and coordinate hiring, onboarding, and training of new employees.Implement and maintain high-level execution of delivery processes focused on operational excellence and high-level customer experience.Collaborate with the European Call Centers Managers, Field Service Business Managers, and Sales Managers to ensure we are meeting and exceeding customer expectations.Promote the Agilent Cross Lab Insight to Outcome brand within your organization.Actively foster a quality and continuous improvement culture within the organization.Ensure all working relationships follow Agilent Technologies Standards of Business Conduct.Oversee and ensure conflict/critical issue resolution between employees and customers.Compliance in call management according to SOX and Agilent policies.Objectives Superior customer success is the primary objective.Meet/exceed regional ACX scores and specific attributes in the Onboard and Support journeys.Develop competency and abilities amongst the team so they can perform their jobs effectively and efficiently.Implement and maintain processes targeted at efficient operations and positive employee experience.Continuous improvement of the scheduling team operational capabilities.Proactive management of resource shortages that impact the ability to serve our customers.Improve the employee and customer experience by supporting the team in developing customer relationships that promote retention and loyalty.Drive an uncompromised customer-first demeanor throughout the organization.Develop strong partnerships with regional collaborators in COpC, CSO, and Sales.Qualifications Bachelors, Masters, or other higher education highly preferred; may consider applicantswith an equivalent combination of education, training, and proven experience
