As a Customer Optimization Manager, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend management.
Additionally, you'll lead the way in assessing reporting needs, establishing KPIs, and managing multiple strategic requests to ensure continuous progress and success in customer transformation and optimization initiatives.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities As the Manager of Customer Optimization and Acceleration (CO&A;), you'll lead a high-performing team to optimize customer financial performance. Your responsibilities include providing strategic guidance, collaborating with AWS account teams, and developing executive-level content. As a financial expert, you'll oversee the implementation of cost optimization strategies, ensuring measurable outcomes. Fostering a culture of continuous learning, you'll identify skill gaps and implement training programs. Monitoring key performance indicators, you'll drive performance improvements and maintain strong customer relationships. Your role involves cross-functional collaboration, resource management, and adherence to industry best practices. With a focus on customer education, you'll enable clients with tools for successful cloud and IT spend management. This dynamic leadership position requires strategic vision, effective team management, and a commitment to advancing financial and technical capabilities to drive customer success.
About the team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work / Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS Bachelor's degree in Finance, Business Administration, or a related field.Managerial experience overseeing financial advisory or cost optimization teams, preferably in the technology or cloud computing industry.Experience of leadership in developing executive-level content, including financial business cases, Return on Investment (ROI) analysis, and Total Cost of Ownership (TCO) analysis.Experience and understanding of cloud and IT spend management, with the ability to guide and enable team members in implementing cost optimization strategies and best practices.Experience in assessing and meeting customer reporting and analytic needs, as well as establishing and measuring Key Performance Indicators (KPIs). PREFERRED QUALIFICATIONS FinOps Certification or equivalent certification in financial operations, showcasing a comprehensive understanding of cloud financial management principles.Managerial experience in financial advisory or cost optimization roles, with a focus on cloud computing or technology solutions.Proven track record of successfully implementing cost optimization strategies and driving financial efficiency for clients.Experience working with AWS and collaborating effectively with AWS account teams. Familiarity with AWS (Amazon Web Services) and collaborative experience with account teams is a plus.Previous experience in managing and mentoring junior team members in financial and cost optimization roles.Exceptional communication skills to effectively convey billing, forecasting, and budgeting best practices to clients.Ability to manage and mentor a diverse team, strategically prioritizing tasks for efficient and impactful outcomes.
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