EMEA Senior Customer Education Specialist Electrophysiology (m/f/d) Onsite Location(s): Madrid, ES
For more than 40 years, Boston Scientific has been the world's leading medical device company dedicated to improving the lives of patients. Every day, we face the key challenges of the healthcare industry with innovative products, a culture of collaboration and a deep passion for improving human life - making a career at Boston Scientific more than just a job. If you want to be a part of it and follow your vocation, then we should get to know each other.
We are looking on a hybrid workmode-basis for the next possible date for a EMEA Senior Customer Education Specialist Electrophysiology (m/f/d)
Purpose
Boston Scientific is committed to develop and lead high quality education programs for both employees and medical professionals. The EP franchise represents the growing segment of the Rhythm Management division and Training and Education for both employees and Health Care professionals is key to support technology adoption while ensuring patient safety.
The core objective of this role is to plan, design, develop, and coordinate 3D Mapping and FARAVIEW technology in-house training programs for field support personnel and customers. Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids. Conducts training sessions and develops criteria for evaluating effectiveness of training activities. May utilize trainers with technical expertise. Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
Location: The role can be based in any of the Boston Scientific EMEA HUB locations (Germany, France, Spain, Italy, UK)
Key Responsibilities
Manage internal and customer education programs through implementation of strategy, delivery of objectives and execution of logistics while effectively working with stakeholders.
Define optimal delivery methods for each learner and curriculum developing blended approach programmes that meet learning objectives. Understand and design blended programmes with the appropriate mix of remote, F2F and e-learning delivery.
Collaborate on the development of our current digital platforms and Learning Management System defining needs and utilizing the platforms in the different curriculums.
Design, develop and track e-learning programmes to complement blended curriculums assuring application of best practices and learnings across the Med Ed Team.
Develop and maintain strong relationships with key customers, internal and external, serving as a liaison between key educational opinion leaders and Boston Scientific programs.
Communicate proactively with stakeholders and establish strong networking in the organization.
Identify, partner with and manage appropriate resources (i.e., vendor relationships, other internal departments etc.) to ensure that meetings/events meet objectives.
Define, track and maintain budgets while ensuring cost saving measures, understand implications on general business management.
Develop program metrics aligned with learning objectives defined for each program and curriculum.
Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement.
Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines.
Create a professional development plan with the partnership of direct supervisor.
Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
Leverages tools and programs across the organization.
Ensure consistency in Boston Scientific branding guidelines.
Profile Requirements
Minimum 7 years' experience in Medical Education/ Customer programs/ Field support.
EP, 3D mapping, PFA and Single Shot field support experience and expertise is required for this role (minimum 3 years).
Training and Medical Education background will be highly valued for the role (2 years).
Experience in developing e-learning programmes and digital content will be highly valued.
University degree or equivalent required with solid expertise in Rhythm Management and EP (disease, product, clinical).
Team player and collaboration attitude. Promote collaboration across the organization.
Generate and champion new ideas and approaches.
Strong customer focus, both internal and external customers.
Excellent planning and organizational skills.
Problem solving oriented and detail focus.
Ability to work under pressure with multiple priorities. Ability to prioritize and focus.
Didactic, presentation and strong communication skills.
Fluent in English, additional European Language is a plus.
Our Offer
In addition to an exciting job, highly innovative medical devices and a respectful work environment in a dynamic team, we offer you a performance-oriented and attractive compensation package, modern IT equipment as well as very good options for a personal and professional development. Above all, you get the opportunity to become part of a corporate culture where everyone contributes to improving people's lives.
Do you want to become a part of Boston Scientific? Then do not hesitate and apply online with your complete application, stating your notice period and your salary expectations: http://jobs.bostonscientific.com.
We look forward to seeing you!
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