Job Description Role Purpose: The role holder is holistically responsible for all aspects of Chubb Marketing facing platform organisation across EMEA. This includes the direct leadership of a team of Business Analysts, Project Managers, distribution experts and Development teams, and includes indirect oversight of operational groups, branch segment teams and marketing. As a key member of the leadership team, the role holder will oversee the end-to-end solution from Product Development, through to Sales, Renewals and Portfolio Management. The role holder will focus on driving significant profitable growth, constant improvement, operational excellence and policy retention.
Key ResponsibilitiesPlatform Management:Develop and implement a clear platform strategy aligned with organizational goals and objectives.Lead the platform development and maintenance, ensuring high-quality execution and timely delivery.Oversee the platform testing and quality assurance processes to ensure a seamless user experience.Monitor platform performance metrics, identify areas for improvement, and implement optimization strategies.Plan and execute projects according to established methodologies.Develop project and/or release plans and coordinate resources to ensure that the project is successfully completed within defined constraints.Oversee the system defect position, communicate updates to DD and Product, ensure IT understands priority and what needs fixing, look for alternative solutions if needed.Collaboration & People:Collaborate with cross-functional teams to define and prioritize platform features based on user needs and market trends.Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.Work directly with the Operations Leads to develop and deliver the best operational model to enhance efficiency in the process end-to-end.Manage and develop a team of platform developers and analysts, providing guidance, mentorship, and performance feedback.Define product growth priorities based on underwriting results and work closely with the regional leader to prepare plans and P&L.Be the product owner for all key Ignite projects collaborating with Product and UW Experts, XD Engineers, Process Engineers, Data Analysts, AI Engineers, Principal engineers, and Actuarial.Industry and Functional Expertise:Stay updated with industry trends and emerging technologies to drive innovation and maintain a competitive edge.Develop a thorough understanding of the business model, operational processes, and key performance indicators.Governance:Execute the required control framework obligations for the platform making sure the Underwriting, Operations and Financial governance is clear and adhered to.
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