.EMEA Deal Assurance and Transition Services Manager Description -This Services Delivery Manager position has as a main objective the management of the day-to-day operations of both the Deal Assurance team as well as the Transition Services Project Management team for EMEA markets, ensuring robust solutioning of deals as well as coordinating transition programs across functions, establishing and enforcing PM processes, and aligning project plans.The role leads strategic planning, team management, and policy implementation while ensuring effective resource allocation. The role directs the overall performance of service products, solutions, technologies, and business segments, while tracking business metrics. The role also oversees risk mitigation, budgeting, and operational excellence within the designated domain, contributing to talent management and development.Key accountabilities of DAM resources include:Act as a Delivery SME, providing Transition Services and Service Delivery inputs to the Solution Architects to define the best proposal to customers, for local, regional and global deals, ensuring the solutions proposed are robust and deliverableCosts are optimum and achievable whilst maintaining the corporate marginSLAs / KPIs are aligned E2E, exceptions are approvedDefine high level operational plans, including risk identification and mitigation strategyPartner SOW (State of Work) elaboration and negotiationKey accountabilities of PM resources include:Implementing customer Services and HW sold and signed as per Contractual SOW (Statement of Work) in accordance to the specific terms and conditions, either through HP delivery capabilities or working with third parties and/or delivery partnersLead the Program team across internal HP functions and design, align and maintain a clear project implementation plan, at local, regional or Global level depending on deal scope. Main spoc for customer during the transition phase of the deal, managing communication, expectations, planning and escalationsEnsuring cost, schedule and Service Level Agreement goals are consistently met during the Deployment phase, regularly driving an agreed governance model with the customerOverall, this Senior Management position is expected to deliver:Excellent support and direction to the team resources, by driving and supporting cross-functional negotiations and escalations as requiredRobust capacity planning, properly balancing the needs for internal resources vs contingent workers in order to fully manage the demand generated through the funnel, without creating an excessive benchP&L management, budget controlDeal Assurance and Transition Services Operational Performance Management and reporting