EMEA Deal Assurance and Transition Services ManagerDescription -This Services Delivery Manager position has as a main objective the management of the day-to-day operations of both the Deal Assurance team as well as the Transition Services Project Management team for EMEA markets, ensuring robust solutioning of deals as well as coordinating transition programs across functions, establishing and enforcing PM processes, and aligning project plans.The role leads strategic planning, team management, and policy implementation while ensuring effective resource allocation. The role directs the overall performance of service products, solutions, technologies, and business segments, while tracking business metrics. The role also oversees risk mitigation, budgeting, and operational excellence within the designated domain, contributing to talent management and development.Key accountabilities of DAM resources include:Act as a Delivery SME, providing Transition Services and Service Delivery inputs to the Solution Architects to define the best proposal to customers, for local, regional and global deals, ensuring the solutions proposed are robust and deliverableCosts are optimum and achievable whilst maintaining the corporate marginSLAs / KPIs are aligned E2E, exceptions are approvedDefine high level operational plans, including risk identification and mitigation strategyPartner SOW (State of Work) elaboration and negotiationKey accountabilities of PM resources include:Implementing customer Services and HW sold and signed as per Contractual SOW (Statement of Work) in accordance to the specific terms and conditions, either through HP delivery capabilities or working with third parties and/or delivery partnersLead the Program team across internal HP functions and design, align and maintain a clear project implementation plan, at local, regional or Global level depending on deal scope. Main spoc for customer during the transition phase of the deal, managing communication, expectations, planning and escalationsEnsuring cost, schedule and Service Level Agreement goals are consistently met during the Deployment phase, regularly driving an agreed governance model with the customerOverall, this Senior Management position is expected to deliver:Excellent support and direction to the team resources, by driving and supporting cross-functional negotiations and escalations as requiredRobust capacity planning, properly balancing the needs for internal resources vs contingent workers in order to fully manage the demand generated through the funnel, without creating an excessive benchP&L management, budget controlDeal Assurance and Transition Services Operational Performance Management and reporting. Ensuring achievement of all related KPIProvide full support to the Pursuit and Sales teams as requiredDrive and ensure teamwork and collaboration across the DAM and PM functions globally, as well as critical stakeholders (Sales Ops, CMO, Supply Chain, NSI team, Pursuit, Sales, Managed Services SDM community, etc)Secure common practices adherence across geographiesContinuously improve roles / processes / governance to provide the best value to customer while securing the cost targets are met or exceededKey Experience and competencies required:5-10 years recent management experience in a business-related area5-10 years experience in Service business, including customer-facing rolesServices Pre-sales experience / exposure, understanding of MPS/MCS/MDS HW and Services PortfolioTrack record of business growth enablement; ensure high levels of operational efficiency & cost controlFinancial acumen. Business Management experience, with proven P&L management experienceStrong knowledge across HP functions and operationsDemonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressurized situations. Strong skills in exercising independent judgmentGrowth Mindset. Proven track record of managing change and transformation. Act as a change agentAbility to generate new and innovative solutions to complex problems - think out of the boxStrong ability to negotiate with internal & external partners and customersExcellent verbal and written communication skills, including negotiation and influencing skillsAbility to manage VP-level communicationsPragmatic and results-oriented - ability to plan, prioritize and manage execution with a high level of reactivity & autonomy in an ever-changing environmentExcellent leadership skills for managing, coaching and developing individual contributors and managers - including team-building, conflict resolution, communication, etcRigorous, analytical, structured, organized - disposed to think ahead of the currentActive-listener with high emotional intelligenceResilient. Ability to work under pressure and respond to rapid demands with short deadlinesExcellent facilitation skills and perfect fluency in EnglishITIL & PMP certifications are an advantageJob - ServicesSchedule - Full timeShift - No shift premium (Spain)Travel - 25%Relocation - NoEqual Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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