We ask you to work collaboratively with business partners to ensure compliance with COG Best Practices and Operational Control processes. You will continuously improve the technical quality and operational performance of the claims product delivered by our claims teams, measuring compliance using technical file and operational reviews.
You will support understanding of the Chubb claims process by leading training sessions throughout the region, facilitating calibration of the QA process within the claims teams through re-reviews, training, and feedback. Finally, you will partner with various levels of internal and external claims management to analyze and communicate findings, recommend solutions, and assist in the development of significant action plans.
Key Responsibilities Support the delivery of the European claims quality assurance plan to maintain the cycle of performance improvement within the claims division.
Lead niche/technical reviews within Europe and support line of business experts in the delivery of reviews.
Deliver audit and operational claims training.
Ensure remediation plans are put in place where necessary and tracked in accordance with Chubb standards.
Assist in the development and improvement of COG Best Practice Guidelines.
Conduct Claim Technical and Operational Quality Reviews of EMEA Claims, focusing primarily on the UK, although reviews may span multiple lines of business and languages.
Deliver training to claims teams throughout the UK and Europe on the audit process, including the QA system and calibration process to support QA quality. Complete file reviews, providing feedback and mentorship to other auditors.
Perform a detailed analysis of quality review results and translate results into key opportunity areas.
Continuously collaborate with claim management in the development of important action plans that detail the tasks, resources, and time frames necessary to improve claim handling.
Facilitate, support, and measure the execution of action plans, providing consultation and advice to the claims teams to ensure the timely and effective delivery of action plans.
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