Customer Service Representative with German As a Customer Service Representative (CSR), you will be responsible within the Metalcutting Demand Generation Team for the support of new/existing customers. The scope of your role will include all services focused on customer care and improving customer loyalty in the long term. The customer experience incorporates all experiences from initial contact through to purchase completion. Customer Service is an important sub-area to improve this experience. In this position, you will work closely with commercial and technical departments to provide various additional services around order processing.
ResponsibilitiesSupport of new/existing customersQuotation processing:
checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaborationOrder processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open ordersComplaint management CRMSupport of sales promotion activities (promotion, campaign, end of quarter)Digital document management and filing according to standardized, predefined criteriaResponsibility for customer satisfaction in general (SLI)RequirementsVery good ability to express yourself in GermanAt least 3 years of professional experience in customer serviceCompleted commercial or technical educationEnjoy dealing with people and have a feeling for their needsStructured work style as well as ambition and optimismStrong cooperation and communication skills, negotiation skillsHigh degree of resilience and sense of responsibilityEnjoy continuous training (SAP, IT, product knowledge)Good MS Office skills and ideally experience with CRM systemsKnowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantageWhat we can offerLunch Ticket COBEEADESLAS - Additional health insuranceOffice located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)Hybrid work modelAs part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.
#J-18808-Ljbffr
