Description
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team,
striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
GCC, The Place To Be!
In Global Commercial Credit (GCC) we are very excited to present the following job opportunity. This is a great time to join a fast-growing business unit, work with an enthusiastic group of colleagues and develop your career.
Why Global Commercial Credit? GCC has been a recently growing department within American Express, and here we are truly committed to the vision of providing the world's best credit and underwriting experience every day. Through our teams, we deliver superior service around the world by recovering delinquent balances and limiting American Express's exposure to losses from corporations, their card members and from our Merchants. Covering nearly 30 markets, our team services over a dozen languages.
This role as Merchant Credit Specialist is a permanent position in the Merchant Credit team, which will involve servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency). The team deals with merchant debit balance collections, insolvencies, and write-off prevention. This is a role in the collections function.
How will you make an impact in this role?
- Responsible for contacting clients with overdue accounts to secure the settlement of the account.
- Manage the collection of overdue payments.
- Understand customers' financial arrangements and requirements.
- Use negotiation and relationship management skills to provide win-win outcomes.
- Strategic decision making to drive customer loyalty and growth for the business.
- Outbound and Inbound calls with some back-office tasks.
- Secure repayment of overdue funds and avoid potential losses/write-offs.
- Work to the highest standards with a balanced delivery of both customer experience and shareholder value.
Minimum Qualifications:
- Strong analytical mindset.
- Strong numeric skills.
- Excellent interpersonal, relationship building and communication skills (English and Dutch speaking).
- Ability to work both independently and in a team environment.
- Ability to take a professional approach to challenging situations.
- Understanding customers' financial arrangements and requirements.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Credit
Primary Location: Spain-Madrid-Madrid
Schedule: Full-time
Req ID: 24022150
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