HIPRA is a pharmaceutical and biotechnological company focused on prevention and diagnosis for animal and human health, with a broad range of highly innovative vaccines and an advanced diagnostic service. HIPRA has a solid international presence in more than 40 countries, with its own subsidiaries, 11 diagnostic centres and 6 production plants strategically located in Europe (Spain) and America (Brazil). Research and Development constitute the core of its knowledge. HIPRA dedicates 10% of its annual turnover to R&D activities that concentrate on the creation and application of the latest scientific advances to the development of the highest quality innovative vaccines. We are currently looking for a new Customer Engagement Specialist, based in any of the offices located in the Americas region or any other countries in the zone. We are looking for candidates who: Have completed a university degree in Business Administration, IT, Economics, or a similar field (ESSENTIAL). Have a high level of English, both spoken and written. Ideally, have experience in Salesforce or Veeva (desirable). Be strong communicators, methodical, proactive, enjoy working in a team, and can work autonomously with flexibility in adapting to changes. Be motivated and eager to learn. At Hipra, you will find: Continuous learning opportunities. A company in full expansion, with an international presence. A multicultural environment, open to new ideas. Main responsibilities of the role: Identify the objectives, challenges, and needs of the different subsidiaries in the zone and add business value to the organization. Provide knowledge of business processes and suggest changes to improve and standardize processes and add more value to the organization. Analyse and implement new functionalities to the zone subsidiaries. Manage organizational and territorial changes in the app. Collaborate with business teams to design future CRM and Marketing processes and develop various use cases. Provide functional support for the use of tools in Customer Engagement. Communicate and persuade users of the value the tool brings to their daily work. Train and create training content for sales teams. Provide support to users in the zone. Requisition ID: 6418 - Posted: 11/11/2024 - Mexico - Area of interest: Commercial #J-18808-Ljbffr