Senior Specialist, Technical Account Management
Full-time
Cost Center Hierarchy: Commercial
CKO Department: Commercial
Checkout.Com is one of the most exciting fintechs in the world.
Our mission is to enable businesses and their communities to thrive in the digital economy.
We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna, and many others.
Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love.
In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills.
What you'll be doing:Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.Com.Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape.Minimum Requirements:3 years of experience in an analytical or technical role with experience managing internal and external stakeholders.Fluency in Spanish language.Proficiency in Portuguese and/or Italian is a plus.Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) or equivalent practical experience.Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).Familiarity with API-based integration methods and related tools/frameworks.Excellent communication and interpersonal skills.Results-oriented approach with a focus on delivering exceptional customer satisfaction.
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