What if finding what you need was as easy as just asking? Businesses run on knowledge, but every day, we waste more than a third of our time searching for it. Starmind connects people with questions to colleagues who have the answers to eliminate the endless search for the right answers at work. We empower teams by helping them to access answers in real-time from the person who knows best, whoever they are and wherever they are. We have a diverse and open-minded team with 20 different nationalities. We are backed by some of the best VC investors in Europe with over €15,000,000 raised so far, enabling us to further grow and expand our team with passionate people with various experiences, talents, and diverse backgrounds.
We're looking for an English-speaking Account Director to join our amazing colleagues in Barcelona who support many of the world's top businesses every day. If you're passionate about building relationships and want to be part of an energetic, high-performing team, this could be the role for you.
What You Will Do You take ownership of your portfolio of customers to drive up-sell and cross-selling opportunities and ensure renewals. Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Starmind solution to be realized. Establish and oversee the customer's adoption, training and usage/development of best practices to continually drive incremental value and return on the customer's investment. You'll help to guide customers through each stage of the customer journey: from project success planning to onboarding, to expanding use of Starmind. Be the voice of the client and provide internal feedback on how Starmind's solution can be improved. Contribute to pre-sales positioning of Account Management/Customer Success deliverables and sales led meetings with customers to outline expectations, communication rhythm, and how we support customer's KPIs. What You Need to Be Successful You take ownership of your portfolio like it is your own business. You have excellent German language skills (both verbal and written). You will have experience in a customer-facing B2B Customer Success or Account Management role in a SaaS environment. You have intrinsic motivation to understand your customer's business, their pain and the ability to translate that into actionable outcomes that create value for your customer. Exceptional presentation, written and oral communication skills. Why Starmind? What can we do for you? A dynamic company where input is welcomed and acted upon. High level of personal responsibility and independence. A challenging and exciting mission within an innovative and multicultural environment. Introduction into the field of AI and latest self-learning technology at the cutting edge of science. Scope to continue to grow and progress, as the company continues to scale. Weekly drinks and frequent team events.
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