Do you have experience working with CRM systems, particularly migration of legacy systems? Would you like to bring your expertise to one of the world's largest insurance companies? If so, then we would love to hear from you!
We have a new opportunity for an Operational Systems Analyst to join our Madrid office on a fixed-term contract basis until the end of 2025 (16 months FTC).
The Operational System Analyst – EMEA is responsible for the execution and delivery of migrating the core consumer CRM system for our consumer line. Insurance policies are to be migrated from System6 (current system) to Catalyst (target system). The jobholder works closely with an IT Migration Business Analyst, who focuses principally on the migration approach, criteria, design, and planning. As a regional role, the individual will build relationships and collaborate with a broad range of operational/business leaders across EMEA as well as the system development team based out of the US.
This is an excellent opportunity for a professional with a proven track record who can make an immediate impact to mitigate inherent risks associated with the migration of legacy CRM systems.
Key Responsibilities: Act as the regional lead from operations to drive the migration within EMEA (18 countries on the system).
Consumer Operations is responsible for running billing, keeping CRM systems up to date, making sure new customers and sponsor/partners are onboarded.
Partner with key members of the program team, technical delivery partners, and the business to meticulously plan the business and technical migration activities.
Build the detailed migration checklist in conjunction with the operational stakeholders and IT team to ensure there are the right quality gateways and decision-making points mapped in the integrated plan.
Providing ongoing thought leadership and continually challenging operational processes and systems to ensure these are customer-focused and efficient with the underlying principle of 'once-and-done'.
Implement and provide regional governance for operational migration guidelines where appropriate.
Initiate and oversee the implementation of policies and procedures.
Work alongside operational teams to develop test plans.
Partner with the operations team to complete UAT testing.
Track and report any bugs and issues. Assess the impact on the actual migration.
Closely work with the IT team to develop detailed rollback scenarios and plans in case of serious failures during the migration.
Ensure that go-live support arrangements are planned and coordinated leading and support the transition into hypercare.
Work with local operations teams to ensure any training on the target system is delivered.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
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