.About this role: The Global S&O arm of Gartner is currently seeking talented people to join its Strategy & Operations team in India. As a member of this team, you will drive client engagement and service productivity programs across Gartner. You will work towards driving an integrated approach across Gartner's key functions – Business units under Global Service & Delivery (GS&D), Sales, R&A, and Products and their leaders with the central goal of improving client retention through high-value engagement mechanisms. You will also get an opportunity to work on some of the high-impact strategic projects to drive key organizational goals, operational & economic productivity of the overall operations and service associates.What you'll do:This stint involves driving some of the high business impacting strategic initiatives which aim to drive key business priorities of GS&O with an ultimate focus towards client engagement and retention.You will drive efficiency and productivity across the client value chain through key functions of the services operations team – Client insights, Service Advisors, and Events CoE.The ultimate goal will be to drive client engagement and retention by actively working with the Service Delivery Teams across geographies.You will also help in crafting high impact outreach campaigns, content review, Mission critical priority (MCP)/ Client Initiative (CI) led value delivery campaigns, securing valuable client feedback through surveys and come up with insights and recommendations for course correction.Core Operations:Drive client retention and engagement by collaborating with and empowering Global service delivery groups across the client retention life cycle.Own and be accountable for a large portfolio of clients across various key initiatives of the Service Operations function.Partner and enable services teams on this portfolio to drive seamless value delivery to clients.Partner with services teams to identify clients' C level priorities by analyzing multiple data sources and synthesizing them to identify the most impactful client priorities.Drive Events CoE to increase client registrations, engagement and other operational metrics leading to higher client retention for the organization.Conceptualize, design and implement initiatives that have a direct impact on KPIs.Work on content review for client marketing campaigns, developing valuable suggestions for client marketing assets.Drive operational excellence – incremental improvement of overall operational engine – reduced process steps and complexity by developing intuitive and simpler process design/interfaces and automate it.Continuous Process Optimization:Identify process improvement opportunities and apply LEAN principles to boost efficiency and productivity of processes & people.Keeping in mind the 'One Gartner' approach to serve clients, integrate and standardize all possible elements of the process