Descripción de la oferta de empleoYour new roleThe Global IT Service & Workplace Manager must create value for ensuring:Collaborate with the IT Operations Manager on the Service & Workplace budget management.IT Service:Developing, maintaining and implementing the roadmap agreed, ensuring best possible service (working with local IT Teams and external vendors) and following the security standards defined for the company.Keep in close contact with Local IT teams and external support services, setting indicators for ensuring the continuous service improvement and collaborating with Local IT teams on solving problems.Making the IT Service Portal the reference tool for the whole IT team and all users and a key factor in the relationship with external IT services.Become the Level 3 reference contact for the IT Managers, redirecting the request to the right Group IT section when required.Ensure a proper cascade down (documentation, trainings, guidelines) to the Local IT Team and service suppliers of the different initiatives launched from Group IT.IT Workplace:Managing the creation of an ITIL compliant global inventory (hardware and software), coordinating the efforts of the different local IT resources to keep it updated and correctly maintained.Define best practices for the workplace configuration and management (also MDM), keeping all the systems under control and providing tools for managing them in a distributed and flexible way.Ensuring an accurate software updates distribution, according to the company security standards and efficiently managing the workplace and server licensing.Making sure all equipment and software is supported by its vendor and the required security patches are applied on a regular basis.What you ´ll need to succeed:IT study (Technological Bachelor).Deep knowledge of the main technologies this position must cover (Active Directory, Group Policies, SCCM, Office 365, Intune, Azure). Both high level approach and hands-on skills are needed.Broad experience managing ticketing tools and different models of support (internal, externalized, local, remote). Experience with ServiceNow will be an advantage.Extensive knowledge and large previous experience is a must.Multiple years (min. 6-8 years) of experience as a Service Manager is needed.Multiple years (min. 3-5 years) of experience as a Workplace Manager is needed.Experience in multicultural environment and matrix organisation.Software License Management and cost optimization.Hardware procurement in international environments.Well structured and organized, good communication skills, willingness to travel, excellent team player, strong influencing and negotiating skills, lateral thinking and problem resolution skills.Business fluent in English; any other language willbe an advantage.#J-18808-Ljbffr
