Location: Madrid (Madrid)
Company: Guidewire Software (Spain) S.L
Responsibilities:Function as the main point of contact to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness.Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction scores.Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.Develop and maintain a deep knowledge of our platform through company-sponsored training and experience.Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.Minimum Requirements:Bachelor's Degree in Computer Science (or a related STEM field), or related experience.Familiarity with AWS, Docker, Linux, and Kubernetes.
Knowledge of Bash scripts is a plus.Familiarity with the software development lifecycle.2+ years' experience working directly with customers or key internal partners; preference for support for a B2B software company.Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.Experience solving problem software code and reporting progress; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com.Experience using a software defect tracking system such as JIRA preferred.General familiarity with broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture.Skills to read and interpret application server log files.Good communication and presentation skills; read, write, and speak fluent English.Bonus Skills:Skills in another language such as French or German.Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus.We provide 24x7 support and while the majority of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies.
Work Schedule: Full-time
Contract: Other Contracts
Original Job Posting: Kit Empleo
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