.Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector.
We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers.
We are looking for a Senior Account Manager with a strong holistic view of the high-risk industry, to join our growing multinational Commercial Team.
The Senior Account Manager will manage and nurture existing relationships with some of our top-tier merchants in the gambling vertical ensuring business growth and continuity.
The Commercial Team's mission is to drive business past the finish line, simplifying complexity.
Our vision is to nurture relationships by bridging the gaps and challenging the status quo.
What will you be doing?
Be accountable and manage a top-tier portfolio of merchants operating mainly in the gambling vertical.
Nurture relationships with internal and external stakeholders bridging the gap between them.
Create and periodically review your yearly portfolio expansion strategy, outlining the goals, plans, and timelines for each merchant.
Drive growth of your portfolio by expanding in new markets and upselling missing payments solutions to support Eron International's expansion plans.
Plan and lead Quarterly Business Reviews (QBRs) with your merchants and internal stakeholders, consistently monitoring the goals set.
Regularly monitor and forecast key performance metrics of your portfolio in each market duly reporting wins and losses to your line-manager.
Review the pricing and costs of the merchants in your portfolio to ensure profitability.
Re-negotiate agreements, where necessary.
Provide top-notch, professional service to your merchants, understanding their needs and successfully managing their expectations.
Be the first escalation contact for your merchants, proactively engage with internal stakeholders to ensure a prompt resolution to operational issues that may arise.
Internalise the feedback received from merchants to improve the products and services provided by Eron International.
Gain and display a solid, in-depth understanding of the payment solutions, markets, and services offered by Eron International and its competitors.
Co-ordinate the onboarding of new brands or the market entries pursued by your merchants owning the entire lifecycle.
Ensure that all partners within your portfolio have the best and most recent integration and solutions offered by Eron International.
Requirements: 4-6 years of Sales/Account Management experience, with a proven track record of successfully managing top tier accounts.
Strong knowledge of the gambling and/or online payments industry.
Highly customer-focused, experienced in managing strategic accounts and growing an existing business portfolio.
Fluent in English with strong presentation and communication skills - additional languages are a plus